Cancellation Policy If you need to cancel your appointment for any reason, a 24 hour minimum notice is required. Any cancellation done sooner than 24 hours prior to appointment time will be charged a fee relative to the time reserved unless the appointment is rescheduled with prior notification.
No Shows If you no show for your appointment, without contacting the salon, you will be automatically charged 100% fee of the anticipated service amount and will be required to make a deposit of 50% of the service amount for your next appointment reservation. Late Arrivals At Form + Symbol, your time & preferences are our top priority. Being on time is greatly appreciated to ensure a consistent and quality service, as well as a courtesy to other guests who come after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.
Photography Consent If you would not like your photos used on our promotional and social media outlets, please specify and we will be happy to note this in your account.
Wedding and Event Policy A deposit will be required to secure the date and will be applied to towards the total service cost. A travel fee will be added for weddings and events beyond 15 miles radius of downtown Austin.
Deposit Policy A deposit held by credit card may be required in order to schedule a service. The amount of which will be applied towards the total service cost.
Right To Service We retain the right to refuse services if the health of the hair is at jeopardy or if the client has expectations which would put the condition of the hair at risk. We will gladly offer alternate solutions in order to maintain the health and integrity of the hair.
Children In Salon To ensure the highest level of attentiveness between our guests & stylists, and as a consideration to other guests, we do recommend that children visit only when they are receiving services. We welcome children ages 5 and older to book haircut services only.
Confidentiality /Privacy Policy We value our clients privacy and will not share or sell guest information to any outside party, and collection of personal information is for client profile services only. Online bookings are through a secure site and credit card information is never stored or visible in the client profile.
Guarantee Of Service If you are not satisfied with the quality of any service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our top priority is 100% happy guests and to ensure your satisfaction with your service results.
Accepted Forms of Payment Visa, Mastercard, Discover, American Express, Venmo, Zelle and cash are welcome forms of payment. We do not accept personal checks however, company checks for on-location work will be honored.